Nirmal Kumar | Technical Writer

Consulting User Assistance Developer

Oracle India Pvt. Ltd.
2023 - Present

Principal User Assistance Developer

Oracle India Pvt. Ltd.
2016 - Present

Spearheaded the effort to compile 18 Oracle Database upgrade scenario publications.
Produced effective 700+ DITA topics short descriptions for search engine optimization.
Refactored 300+ DITA topics to amplify readability and content reusability.
Scrutinized and converted 500+ cryptic application logs into decipherable messages.
Audited and rephrased 100+ UX strings that significantly enhanced application usability.
Learned about endpoints, parameters, and data types, and documented 150+ REST API calls.
Assessed and fixed 200+ documentation bugs reported by customers and Oracle personnel.

Lead Technical Writer

Novell Software Development (I) Pvt. Ltd.
2011 – 2016

Metamorphosed 500+ pages Novell Cluster Service administration guides into an engaging read.
Conceptualized and created an explainer video on eDirectory and Active Directory integration.
Mentored the testing team to implement Microsoft Windows 2012 R2 multi-forest setup.
Authored and published 20 wikis on file access protocols architecture for an internal audience.

Senior Technical Writer

Prism Networks Pvt. Ltd.
2007 – 2010

Brainstormed use cases and developed 70+ pages RegEx examples to facilitate Threat Detection and Response extract actionable data from piles of logs.
Critiqued and amended descriptions of 1500 pre-defined reports.
Liaised with IT staff to ensure the quality of technical documentation updates.
Awarded 5-star rating for documentation from SC Magazine.

Technical Writer

Commit Technologies Pvt. Ltd.
2004 – 2007

Drove documentation projects at Prism Networks Pvt. Ltd.

Bachelor of Engineering (Mechanical)
Bharathiar University, Coimbatore, Tamil Nadu
1989 - 1994

User Assistance

Persona Analysis

Task Analysis

DITA XML

Minimalism

Modular Authoring

Usability Heuristics

Refactor DITA Topics

Content Reuse

Scenario Publications

Storyboard

Explainer Videos

Procedural Videos

Edit Narration in Audacity

REST API

Man Pages

UX String Reviews

Error and Log Messages Reviews

Adobe FrameMaker

Arbortext Editor

Oxygen XML Author

MadCap Flare

BlueGriffon

Acrolinx Content Analyzer

GIMP

TechSmith Sangit

TechSmith Camtasia

Adobe Captivate

Audacity

TortoiseGit

Atlassian Bitbucket

Atlassian Jira

Microsoft Windows Server Operating Systems

SUSE Linux Enterprise Server

Oracle Enterprise Linux

Oracle VirtualBox

VMware ESXi

Novell eDirectory

Microsoft Active Directory

LDAP

Wireshark Packet Analyzer

Putty

Oracle Database:

Exadata Database Service on Cloud@Customer
Exadata Database Service on Dedicated Infrastructure
Operator Access Control
Exadata Fleet Update
Oracle Autonomous Health Framework

Server Operating System:

Novell Open Enterprise Server (OES)

Storage and File Access Protocols:

Novell Storage Services (NSS)
Novell Core Protocol (NCP)
Novell Apple Filing Protocol (AFP)
Novell Common Internet File System (CIFS) Novell Samba

Clustering and High Availability:

Novell Cluster Services (NCS)
Novell Business Continuity Clustering (BCC)

Change Management and Configuration Assessment:

WhatChanged

Security Information and Event Management (SIEM):

EventTracker
EventTracker Enterprise Log Search

Collaborative:

"Teamwork divides the task and multiplies the success."

Inquisitive:

"The mind of a person who has understanding acquires knowledge."

Attentive:

Empathize; make a concerted effort to understand people, cultures, ideas, and concepts.

Creative:

Observe, learn, and appreciate nature.

Adaptive:

Embrace change to grow as an individual and a better person.

Expressive:

Convey ideas devoid of ambiguities.